Refund policy

At Xyvaras, operated by NORTHWEST CROSS SHOP LLC, customer satisfaction is our priority. We want every customer to have a reliable and enjoyable shopping experience.

Return Eligibility

We accept return requests within 30 days after the delivery date. To be eligible for a return, items must:

  • Be unused and in the same condition as received
  • Include original packaging and accessories
  • Include proof of purchase or order information

Items that show signs of use, damage, modification, or missing original packaging may not be eligible for return.

Return Process

To request a return, customers must contact our customer support team with:

  • Order number
  • Reason for return
  • Supporting photos if the item arrives damaged or defective

Our team will review the request and provide return instructions when approved.

Refund Processing

Once the returned item is received and inspected, we will process the refund to the original payment method. Refunds may take several business days to appear depending on the customer's payment provider.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Clearance or final sale items
  • Personalized products
  • Items damaged due to improper use

Shipping costs are non-refundable unless the product arrives damaged, defective, or incorrect.

For assistance, please contact us.

NORTHWEST CROSS SHOP LLC
880 Bruce Dr
Berthoud, CO 80513
United States