Shipping policy
At Xyvaras, operated by NORTHWEST CROSS SHOP LLC, we are committed to providing customers with a smooth and dependable shopping experience.
We carefully process every order and work with trusted shipping partners to deliver products safely and efficiently.
Order Processing Time
After an order is successfully placed, our team will verify payment details, prepare the products, and arrange shipment.
Order processing usually takes:
3–7 business days
Processing times may vary during holidays, promotional periods, or when additional order verification is required.
Estimated Delivery Time
After shipment, customers can expect delivery within:
10–25 business days
Delivery times may vary depending on the destination country, carrier schedules, customs inspections, weather conditions, and other factors beyond our control.
Tracking Information
Once your order has been shipped, tracking information will be provided whenever available. Customers can use the tracking details to follow the progress of their package.
Please allow several days for tracking information to become active after shipment.
Shipping Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to:
- International transportation conditions
- Customs clearance procedures
- Carrier delays
- Incorrect or incomplete shipping information
We appreciate your patience and understanding during these situations.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout. NORTHWEST CROSS SHOP LLC cannot be responsible for delays or delivery failures caused by incorrect addresses.
If you have questions regarding your shipment, please contact our customer support team.
NORTHWEST CROSS SHOP LLC
880 Bruce Dr
Berthoud, CO 80513
United States